If the orange light on your Comcast Xfinity modem/router keeps flashing, read on for troubleshooting advice.
Identifying the cause of the orange light flickering on your Comcast modem is the first step in fixing the problem.
In most cases, an update is installed on an Xfinity modem if the orange status light is flashing or if the modem is experiencing other problems. However, it can become trapped, blink orange indefinitely, and disrupt your connection to the internet.
Several factors might cause this:
Don't fret if any of these things are happening to you. There are steps you may take to attempt a solution.
When your Comcast Xfinity modem or router's orange light flashes, here's what to do.
We've compiled a list of potential solutions to the orange blinking light on your Comcast Xfinity modem or router.
During an update, the modem or router's light may flicker orange, but it will ultimately become blue or white. The time required for this to occur varies with the amount of the update.
It's best practice to wait for an orange light to change to white or blue before taking action. If it doesn't work, then try this alternative.
There may be an outage in your region if the orange LED light on your router won't stop flashing. That is especially the case if the modem's light has been blinking for a considerable time.
A quick visit to Comcast's Service Status Center website will tell you if they are experiencing issues. Checking here will let you know whether any local outages are to blame for the problem you're experiencing.
If there have been no reported outages in your region, you can proceed to reset your modem or router.
Next, try restarting the modem or router if its orange light is still flashing. In many cases, this is all that is required to restore normal operation.
Taking a modem or router's power cable out of the wall and reinserting it is a quick way to force a reboot. After the machine has finished booting completely, if the light is still orange, it's time to reset the device.
If your modem continues to have connectivity issues after rebooting, you may need to perform a factory reset. That will restore its settings and hopefully fix any software problems.
Locate the reset button on your modem or router and press it to do a factory reset. This button can be found on the router's or modem's rear. Finding the button necessitates a 30-second push and hold. Stop holding the button after 30 seconds, and the gadget will reboot automatically.
Make sure the color is no longer blinking after a reset. Check a few things before contacting Comcast support if you're still seeing orange.
Often, resetting the device is what stops the orange light from flashing. Be aware that once the modem or router is back online, it may require a software update.
Possible causes of an orange blinking LED on an Xfinity device include a loose cable or a bad connection. First, ensure that every wire connecting your device to the modem is secure. Every connection needs to be snug.
Make sure the Ethernet wire is connected to the proper port on both computers. If it doesn't work, try disconnecting the cable and plugging it back in to see if you're able to connect.
Last but not least, if you're connecting wirelessly, check that all of your gadgets are in the range of your router. Otherwise, the devices, like a laptop or phone, may need to move closer to the router to connect properly.
If you have double-checked all of your connections and the indicator is still flickering orange, use an Ethernet cable to plug a laptop into the back of the modem directly.
If your modem still isn't working, try hooking it up to your computer and other devices with an Ethernet wire. Doing so will help you eliminate wireless connectivity difficulties that could persist.
Verify that the orange light is still flashing after you have connected your computer or other devices to your router or modem using an Ethernet wire. There might be a different issue with the router if you're able to physically connect to the gateway but still can't get your device connected to the internet.
If the orange light on your modem or router persists after trying the solutions above, you will want to contact customer support for Comcast Xfinity connection assistance. They will be able to assist with diagnosing the orange light and fixing the internet connection in your home.
They will try to resolve the issue over the phone. But if they can't fix your device's problems, they will schedule a technician to come to the location, figure out what's wrong, and make any necessary repairs.
Contact Comcast's support team on their website or by dialing 1-800-XFINITY to reach customer service.
The orange blinking light on your Comcast Xfinity modem/router usually indicates that the device is updating. However, if it becomes stuck and you don't have access to fast internet, you may attempt fixing it yourself with the steps outlined above.
If your Comcast Xfinity modem or router's orange light is flashing, you can make it stop blinking by waiting for an update to install, restarting or resetting it, and checking the cable connections. If none of these options do the trick, Comcast can help you over the phone or send someone out to fix your device.